252bet Privacy Policy

252bet collects specific types of personal information to operate its services smoothly. Below is a detailed list of the types of information we may collect.

1.1 Identity Information

• Full name (in Bengali and English)
• Date of birth (for age verification)
• National ID card or passport number (where applicable)
• Address and district

1.2 Contact Information

• Email address
• Mobile number (for bKash / Nagad / Rocket / Upay verification)

1.3 Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal transaction records
• Account balance and bonus history

1.4 Technical Information

• IP address and device type
• Browser version and operating system
• Login time, logout time, and session duration
• Gaming activity logs

1.5 Behavioural Information

• Preferred game categories and betting patterns
• Website page browsing history
• Customer support communication records

252bet collects information in several ways. We always collect information transparently and with your consent.

2.1 Direct Collection

Information you provide during the account registration process is collected directly. This includes your name, email, mobile number, and documents required for identity verification.

2.2 Automatic Collection

Some information is collected automatically when you visit our website, such as your IP address, browser information, and your activity on the site. Cookies and similar technologies are used for this purpose.

2.3 Collection from Third Parties

Where necessary for identity verification or fraud prevention, we may verify information with trusted third-party service providers. However, we never collect unnecessary information without your consent.

252bet uses collected information only for specific, legitimate, and clearly defined purposes. These purposes are detailed below:

3.1 Account Management

Information is used to create, verify, manage, and secure your account. This includes ensuring login security and preventing unauthorised access.

3.2 Financial Transaction Processing

Financial information is used to process your deposit and withdrawal requests. This information is essential for completing transactions securely through bKash, Nagad, Rocket, and Upay.

3.3 Providing Customer Support

Our 24/7 live chat support team uses your information to resolve your issues. Previous communication records are retained so that we can assist you quickly and effectively.

3.4 Security and Fraud Prevention

Information is analysed to detect suspicious activity, prevent multiple accounts, and stop bonus abuse. This protects the interests of all legitimate players.

3.5 Meeting Legal Obligations

Information necessary to comply with applicable laws and regulations is retained, and reports are submitted to relevant authorities as required.

3.6 Service Improvement

By analysing behavioural data we improve the platform experience, add new games and features, and customise our services according to your preferences.

3.7 Promotional Communications

With your consent, we may inform you about new bonus offers, tournaments, and special promotions via email or notifications. You may opt out of these communications at any time.

252bet takes industry-standard technical and organisational measures to ensure the security of your information.

4.1 Encryption

All our data transfers are protected by SSL/TLS encryption technology. Stored sensitive information is also kept in encrypted form so that unauthorised persons cannot read it.

4.2 Access Control

Only authorised personnel may access personal information for specific purposes and only within the scope of their responsibilities. All access is logged and reviewed regularly.

4.3 Server Security

Our servers are housed in secure data centres equipped with firewalls, intrusion detection systems, and regular security audits.

4.4 Password Protection

Your account password is stored in hashed form. 252bet never stores your password in plain text, and our staff never know your password.

252bet does not sell, rent, or commercially distribute your personal information. However, information may be shared with third parties in specific circumstances.

5.1 Payment Processors

Information necessary to process financial transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. This process is completed through secure encrypted channels.

5.2 Gaming Software Providers

For the technical requirements of running games, the minimum necessary information may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, or others. These providers also follow their own privacy policies.

5.3 Legal Authorities

Due to legal obligations or by order of a competent court, information may need to be provided to the relevant authorities. In such cases we act within the limits of the law.

5.4 Fraud Prevention Agencies

Specific transaction information may be shared with specialist third-party services for anti-money laundering (AML) and fraud detection purposes.

5.5 What Is Not Shared

252bet never sells or transfers your personal information to advertisers, data brokers, or unrelated third parties. Your betting habits or financial information are not used in any marketing activities.

252bet uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.

6.1 Essential Cookies

These cookies are essential for the core functionality of the website, such as maintaining login sessions, security verification, and saving preferred language settings. Without these cookies the platform cannot function properly.

6.2 Analytics Cookies

Analytics cookies are used to understand how the site is used. This information is collected in aggregate and anonymous form and is used to improve the performance of the platform.

6.3 Functional Cookies

These cookies are used to remember your preferences, such as saving device settings and personalisation options. They make each of your visits more comfortable.

6.4 Cookie Control

You can block or delete most cookies through your browser settings. However, please note that blocking essential cookies may cause some important features of the platform to stop working.

Every registered user of 252bet has certain rights regarding their personal information. We are committed to respecting these rights.

7.1 Right to Access Information

You have the right to know what information 252bet holds about you. If you make a request to our support team, we will provide you with details of the information in your profile.

7.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections subject to verification.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may opt out of marketing communications and object to certain types of data processing. If you send this request to our support email, we will take action as quickly as possible.

7.5 How to Exercise Your Rights

To exercise any of your rights, please contact us. Requests can be made via our 24/7 live chat support or by email. We generally aim to respond within 30 business days.

252bet is for people aged 21 and above only. Protecting the information of minors is extremely important to us.

8.1 Age Verification Policy

We verify the age of users at the time of account registration. If evidence is found that the owner of an account is under 21 years of age, that account will be closed immediately and the associated information will be securely deleted.

8.2 Collection of Information from Minors Is Prohibited

252bet does not knowingly collect or process personal information of anyone under the age of 21. If you become aware that a minor is using our platform, please notify our support team immediately.

8.3 Request to Parents and Guardians

Parents and guardians are urged to play an active and aware role in protecting children and teenagers online. If your child has accidentally registered on our platform, please contact us immediately.

252bet does not retain data for longer than necessary.

9.1 Active Accounts

While your account is active, we store all profile information, transaction history, and gaming records. This information is essential for the proper management of your account.

9.2 After Account Closure

Even after an account is closed, relevant data may be retained for a defined period to meet legal obligations, maintain financial records, and resolve disputes. Once that period ends, the data is securely deleted or anonymised.

9.3 Technical Logs

System logs and technical records are generally deleted automatically after a set period, unless extended retention is required for a security investigation.